been twittering for a couple of days now and am pretty amazed at this whole online movement.  even experienced an unexpected customer service twitter…

after posting a tweet about being disappointed with vista print, i soon receieved an @inacard reply asking if there was something they could help me with.  in 140 characters i was able to express my problem and awoke this morning with a direct message stating that my re-order shipping has been waived and that my account has been reimbursed.

now, you tell me, why couldn’t the customer service lady i spoke to yesterday on the phone have done that for me right then and there? really makes me think that the vista print twitter should replace the entire vista print customer service department!